For 25 years, Liane has advised executives and teams on how to use productive conflict to increase productivity and achieve high performance. Known as the water cooler psychologist, she coaches teams from the frontlines to the boardroom and around the globe from Boston to Bangkok. In working with hundreds of teams, including dozens of Global Fortune 500 companies, she has developed a unique perspective on strategies organizations can take to resolve conflicts while minimizing drama.
Beyond her work in the boardroom, Liane is a New York Times Bestselling author of You First: Inspire Your Team to Grow Up, Get Along, and Get Stuff Done and The Good Fight: Use Productive Conflict to Get Your Team and Organization Back on Track. She is also a regular contributor to Harvard Business Review and has been sought by media outlets, including CNN, NPR, USA Today, The Globe & Mail and Forbes, for her expertise on developing strategy, optimizing teams, and fostering accountability.
As a keynote speaker, Liane has spoken for audiences as big as 2000 and as intimate as 20. Known for her ability to connect with audiences, Liane delivers the perfect combination of education and entertainment that leaders and teams need to get unstuck and make an impact on their organizations.
She provides a client-tested model and framework, along with the latest research, so that audiences walk away with the tools to start making teams and organizations better from the moment they leave the session. Liane has a PhD in Organizational Psychology from the University of Waterloo, Canada’s #1 Research University among comprehensive universities 10 years in a row. She is a passionate advocate for mental health and sits on the Board of Governors of the Psychology Foundation of Canada.
How many of your clients think of conflict as a dirty word; something to be avoided at all costs? Do you get them over one hump only to find that they are immobilized the next time things get uncomfortable? Without the right support, they slip back conflict-avoidance, passive-aggressiveness; or nastiness. Is their conflict debt affecting the productivity of the business, the trust and engagement of team members, and stress levels for all involved? What about the clients at the other end of the spectrum—the ones who were mandated to attend coaching because their brand of conflict leaves collateral damage? The outcomes are no better for those who wield conflict as a weapon. Whether you’re in the C-Suite or leading on the front lines, the ability and willingness to work through conflict constructively is something everyone needs to get along and get stuff done. In this session, Liane will share the tools and processes to help your clients build a healthy conflict culture.
1. How to help clients identify the costs of avoiding difficult issues and getting into conflict debt.
2. Be able to implement a three-step process for working through any conflict constructively.
3. Understand two powerful tools clients can use to systemize conflict to neutralize and to normalize even the most difficult issues.
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