Dr. Marcia Reynolds, president of Covisioning LLC, is fascinated by the brain, especially what triggers feelings of connection, commitment, and possibility.
She has trained and coached leaders in 41 countries, and has presented at the Harvard Kennedy School and Cornell University, as well as universities in Europe and Asia.
Dr. Reynolds is a pioneer in the coaching profession. She was the 5th global president of the International Coach Federation. Currently, she is the training director for the Healthcare Coaching Institute in North Carolina. She is also on faculty coaching schools in Russia, The Philippines, and China. Outside of the schools, she teaches Leader as Coach classes to organizations around the world and consults with them to build coaching cultures.
She is recognized by Global Gurus as the #5 coach in the world. In addition to teaching and consulting, Marcia coaches executives globally. Many of her clients are leaders in healthcare and technical companies. She has coached executives and high potentials in energy, computer software and hardware, banking, pharmaceuticals, retail, construction, water (city and state agencies), real estate, federal agencies, and equipment manufacturers.
Marcia has been a student and researcher of how humans learn since earning her second master’s degree in adult education. She became fascinated with emotional intelligence and designed a training program that integrates emotional choice with leadership presence, communications effectiveness, and resiliency. She has taught her programs for agencies of the National Institutes of Health and multinational corporations around the world. Marcia earned her doctoral degree in organizational psychology in 2008.
Before launching her own business, her greatest success came from designing the employee development program for a global semiconductor company facing bankruptcy. Within three years, the company turned around and became the #1 stock market success in 1993.
Interviews and excerpts from her books Outsmart Your Brain, How to Manage Your Mind When Emotions Take the Wheel; Wander Woman: How High Achieving Women Find Contentment and Direction and The Discomfort Zone: How Leaders Turn Difficult Conversations into Breakthroughs have appeared in many places including Harvard Communications Newsletter, Leadership Excellence Essential - HR.com, Fast Company, Forbes.com, CNN.com, Psychology Today, and The Wall Street Journal, and she has appeared in business magazines in Europe, Asia and on ABC World News. Her latest book Coach the Person, Not the Problem: A Guide to Using Reflective Inquiry, will be released in June, 2020.
Just as we think we are used to living in a volatile and uncertain world, new events occur that darken our future. This session was created for Chinese coaching students when tens of thousands of cases of the Coronavirus were reported in mainland China and thousands more cases were being confirmed worldwide. Stock markets were falling, people were attacking each other on the streets, and those quarantined by order or by choice were losing hope.
Coaching focuses on the stories people are telling to determine what is getting in the way of what they want. There is truth to the stories that scare them, and then there is the rest of the story that can provide a different focus that is more helpful than fixating on worst-case scenarios. In order to shift perspective and reshape our clients’ stories, coaches must be prepared to deal with strong emotions – from their client, as well as their own. This session will look at how the coach can develop non-reactive empathy so they don’t fall into sympathy or giving advice. With courage and patience, the coach can prod and even challenge clients to go beyond waiting to live to living each day with strength and grace.
Just as we think we are used to living in a volatile and uncertain world, new events occur that darken our future. This session was created for Chinese coaching students when tens of thousands of cases of the Coronavirus were reported in mainland China and thousands more cases were being confirmed worldwide. Stock markets were falling, people were attacking each other on the streets, and those quarantined by order or by choice were losing hope.
Coaching focuses on the stories people are telling to determine what is getting in the way of what they want. There is truth to the stories that scare them, and then there is the rest of the story that can provide a different focus that is more helpful than fixating on worst-case scenarios. In order to shift perspective and reshape our clients’ stories, coaches must be prepared to deal with strong emotions – from their client, as well as their own. This session will look at how the coach can develop non-reactive empathy so they don’t fall into sympathy or giving advice. With courage and patience, the coach can prod and even challenge clients to go beyond waiting to live to living each day with strength and grace.
Hacking means to break into a system to alter it. Like White Hat Hackers, coaches have authorized access to a client’s “operating system” for good purposes. Humans interpret current situations based on the box of stories they hold in their brains. These stories are grounded in memories and then shaped by beliefs, biases, assumptions, social needs, and life values. The stories add up to how clients define themselves in situations (identity) and the meaning they assign to events and people (reality). They access these stories continuously throughout the day; this is their operating system that runs in the background. Using reflective inquiry, coaching brings this system into view so clients can pause, step back, and see how their thinking affects their choices and actions. When you reflect back and ask about the elements holding their stories together, they can expand or change their stories and the operating system that motivates their behavior. This session will give you the essential practices needed to hack your client’s stories. It will include a short demo to see the practices in action, leading to a discussion and Q & A so you can integrate what is taught into your coaching approach.
1. Differentiate the external problem from the internal story that is keeping your clients from discovering powerful solutions on their own.
2. Explore how to listen for the beliefs, biases, assumptions, social needs, and life values holding your clients’ stories together.
3. Use reflective techniques as well as powerful questions to “vertically coach” deeper into what is keeping clients from moving forward.
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